Refund policy

We want you to be happy with your ZonicBall purchase. If something isn't right, we're here to help.

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in similar condition that you received it.  Play with it, and if it's not for you we're happy to help you send it back. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zonicball.com. 

Once your return request has been approved, we'll provide a prepaid return shipping label along with instructions for returning your item.

Please contact us before returning your item so we can provide return instructions. Returns sent without first contacting us may not be accepted.

If you have any questions about returns or refunds, please contact us at info@zonicball.com.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at info@zonicball.com. We'll work with you to make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post your refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@zonicball.com.