Shipping policy
Last Updated: July 2026
Thank you for shopping with ZonicBall!
Processing Time
Orders are typically processed within 1–2 business days. During busy periods or product launches, processing may take slightly longer.
You will receive a confirmation email when your order is placed and another email with tracking information once your order has shipped.
Shipping Times
Orders are shipped using trusted carriers, including Canada Post and other delivery partners, depending on destination.
Estimated delivery times for standard shipping are:
- Canada: 2–8 business days
- United States: 2-8 business days
Delivery times are estimates and may vary depending on your location and carrier delays.
Expedited shipping options, where available, will display their estimated delivery times during checkout.
Shipping Costs
We offer free standard shipping on all orders within Canada and the United States.
If you need your order sooner, expedited shipping options may be available at checkout for an additional charge.
Any available shipping options and applicable charges will always be displayed at checkout before you complete your purchase.
Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your package.
Order Issues
If your package is delayed, lost, or arrives damaged, please get in touch with us as soon as possible at:
We'll work with you and the shipping carrier to help resolve the issue as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
If you notice an error, contact us immediately at info@zonicball.com. We'll do our best to update your shipping address before your order ships, but we cannot guarantee changes once an order has been processed.
International Shipping
We currently ship to customers in Canada and the United States. We hope to expand to additional countries in the future.
Duties & Taxes
Orders shipped within Canada are not subject to import duties.
Orders shipped to the United States may be subject to customs duties, taxes, or other import fees, depending on applicable laws. Any such charges are the responsibility of the customer.
Questions
If you have any questions about shipping, please contact us at: